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General Policy

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This policy applies to all services and products purchased from Jan Medical Group, including but not limited to consultations, treatments, programs, and physical products.

 

Services

 

Consultations and Treatments

Cancellation: Appointments can be canceled or rescheduled without penalty up to 72 hours before the scheduled time. Cancellations made within 12 hours of the appointment will incur a cancellation fee equivalent to 50% of the service cost.

No-shows: If you fail to attend a scheduled appointment without prior notice, a no-show fee equivalent to 100% of the service cost will be charged.

Refunds: Refunds for consultations and treatments are generally not provided. However, in cases of dissatisfaction with the service, a review will be conducted, and a partial refund or credit for future services may be considered on a case-by-case basis.

 

Programs and Packages

Cancellations: Program and package purchases can be canceled within 7 days of purchase for a full refund, provided no services have been utilized. 

Partial Use: If services within a package have been partially used, a prorated refund will be calculated based on the full price of the used services, minus any discounts applied to the package.

Non-Refundable: After 7 days from the purchase date, programs and packages are non-refundable.

 

Products 

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Medications Return: Due to safety and regulatory reasons, prescription medications cannot be returned or refunded once they have been dispensed. This policy complies with Philippine laws and regulations to ensure the safety and integrity of medications.

 

Exceptions

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Defective or Incorrectly Dispensed Items: If you receive a defective or incorrectly dispensed medication, please get in touch with us immediately with complete details and photos of the defect or error. We will provide a replacement or refund as appropriate. Do not use defective or incorrect medication, and follow our return instructions.

 

Contact Information

If you have any questions about our return and refund policy, please contact us:

Email: care@drjandipasupil.com

Phone: 0968 880 2878

Address: Unit E, 2nd floor Bengar Building , 447 Del Monte Ave. Corner Biak na Bato, Quezon City