DELIVERY POLICY
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Delivery Areas​
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We offer delivery services nationwide within the Philippines. At this time, we do not provide international shipping.
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Delivery Methods and Charges
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Medications
Standard Delivery: Orders for medications are typically delivered within 4-5 business days. No delivery fees will be charged for all purchases.
Order Processing Time
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
Processing Time: Orders are processed within 24 hours on business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Delivery Tracking
Tracking Information: Upon dispatch, you will receive an email with a tracking number and a link to track your order. You can use this information to monitor the status of your delivery.
Customer Service: If you encounter any issues with tracking your order, please contact our customer service team for assistance.
Delivery Issues
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Delayed Delivery
Notification: In the event of a delay, we will notify you via email or phone as soon as possible.
Resolution: If your order has not arrived within the estimated delivery time, please contact our customer service team at [insert contact details] for support.
Incorrect or Incomplete Delivery
Reporting: If you receive an incorrect or incomplete order, please notify us immediately with your order number and details of the issue.
Resolution: We will investigate the issue and arrange for the correct items to be delivered or offer a refund as appropriate.
Undeliverable Packages
Return to Sender: If a package is returned to us as undeliverable due to incorrect address information or failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Special Considerations for Medications
Prescription Verification: For prescription medications, we require a valid prescription from a licensed healthcare provider. Orders will not be processed until the prescription is verified.
Storage Conditions: Some medications may require special storage conditions (e.g., refrigeration). We ensure that such medications are delivered in compliance with these requirements.
Notification: In the event of a delay, we will notify you via email or phone as soon as possible.
Resolution: If your order has not arrived within the estimated delivery time, please contact our customer service team at [insert contact details] for support.
Contact Information
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If you have any questions about our delivery policy, please contact us:
Email: care@drjandipasupil.com
Phone: 0968 880 2878
Address: Unit E, 2nd floor Bengar Building , 447 Del Monte Ave. Corner Biak na Bato, Quezon City